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Amsterdam opens control room to faster tackle 250,000 complaints a year

The new facility is expected to enable faster and more efficient addressing of the issues reported
  • neděle 08. prosinec 2019 20:00
  • Author Aseniya Dimitrova
Medium control room amsterdam
Zdroj: amsterdam.nl

When one thinks of Amsterdam, the first thing that comes to mind for most of us is the word "party". A popular European capital, growing fast, with bustling nightlife, the city is a favourite place of many travellers. This might have its economic benefits, but the locals are certainly not so satisfied with the loud crowds and events lasting until the morning. The local authorities are overwhelmed with reports and complaints by the inhabitants – the numbers reach as high as 250,000 reports of nuisances per year or 800 daily. To meet citizens’ demands, it is essential to be able to tackle these efficiently and effectively.

Authorities open for citizens’ demands 24/7

That is why Amsterdam decided to open a communal control room. It will ensure that reports of nuisance quickly end up with the right party and can be taken care of faster and better, regardless of the time of day. The new communal control room is always open: 24 hours a day, 7 days a week, 365 days a year. 100 people work in 24-hour shifts in the common emergency room and process the reports coming from various services.

The biggest advantage of the new communal control room is that the reports are immediately forwarded to the responsible service. Enforcement officers are sent from the control room to the street, but also to responsible coaches, for example, who tackle youth nuisance. The reports are not only picked up faster but feedback to the senders has also been sped up - as a submitter of a complaint you also immediately receive a message from the control room about what was undertaken in regards to your file.

You can still report nuisance online via amsterdam.nl or call 14 020 whenever you see something in the pubic space that you want to see repaired or cleaned up. The line accepts reports related to anything from waste that needs to be collected, full bins or containers, through loose sidewalk tiles, broken traffic lights, lampposts and clocks to inconveniences caused by the foods and leisure industry or even people partying on the street.

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