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Cluj-Napoca will introduce virtual public servant

Antonia will deal with the online requests of the citizens 24/7

  • March 12, 2018 16:00
  • Author Monika Dimitrova
Medium cluj napoca 659484  340
Source: Pixabay

The Romanian western city will introduce beginning mid-April the country’s first AI-based “virtual public servant.” Called Antonia, the public servant will deal with the online requests of the citizens and help them 24/7 in solving the issues they might have with the municipality. The virtual public servant will initially be a program, and later, its tasks will be taken over by a robot set up at the Cluj-Napoca City Hall.

The team developing Antonia is coordinated by the municipality’s IT Strategy Department and the Information Center for Citizens. Cluj-Napoca City Hall has already implemented 47 procedures and apps that can be covered by what Cluj-Napoca Smart City means.

Source: Romania Insider

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