This Italian region now has Europe’s highest Tibetan bridge
It’s not for the faint-hearted
Mayor of Pilsen Martin Baxa, Source: Mayor of Pilsen Martin Baxa at the municipal services / plzen.eu
A step towards a smarter and more digitised city
The queuing process at three municipal services in Pilsen will be digitalised and will, therefore, offer better customer experience to citizens. Printed tickets with QR codes in the fourth-largest Czech city will now show the waiting time and progress of the queue directly on the ticket holder's smartphone. This innovative waiting system provides citizens queuing for a municipal service the opportunity to make better use of their waiting time, plan or even reduce it.
The system works in a very easy way: upon arriving at the municipal premises, every customer will receive a printed ticket with their registration number with additional information, including expected waiting time, a QR code and a web link to track progress. The system will then calculate the waiting time for each ticket holder, based on the average progress of the queue. During the test of the new system, it has been discovered that the deviations rarely exceed 5 to 10 minutes. Furthermore, each customer can postpone his turn for a more convenient time later on.
“As a city, we collect suggestions from citizens and try to do our utmost to make life more pleasant for the Pilsen people. One of the areas in which we are still moving forward is dealing with official matters. Probably each of us has experienced a full waiting room at the office and a long wait for check-in. We decided to look for a way for all who would like to use this time differently, in their own way, whether wait in the nearby café or go shopping. This simple and well-arranged system is definitely another step towards increasing the comfort of our inhabitants”, said the Mayor of the City of Pilsen Martin Baxa, quoted by plzen.eu.
So far, the new system is being used at the Department of Administrative Activities, the Department of Identity Cards and Travel Documents, the Trade Licensing Office and the Department of the Register of Vehicles and Drivers. The implementation of this smart city solution is particularly important for agencies with waiting times that are very difficult to predict. Such is the case with ID cards and travel documents, where huge queues form suddenly in connection with holidays, but also at the driver and vehicle register, where the number of customers is high throughout the year.
What are the reasons for that and are there any possible solutions for that problem?
Possibly making it the only legislature in the world with a religious temple on-site
It’s not for the faint-hearted
Presenting the next chapter in the Dutch capital’s ‘Stay Away’ campaign aimed at rowdy tourists
The City says this has become a necessity due to the increasing number of incidents involving these vehicles
That way you can notify a canal lock keeper to open the gates so the animals can swim through
The medieval Torre Garisenda, however, might easily collapse, which has sparked an urgency to act and save it
The organizers had been considering different Parisian spots, but always with the idea of the flame being visible to the people
Electricity production in that Eastern European country will not release direct CO2 emissions anymore
The medieval Torre Garisenda, however, might easily collapse, which has sparked an urgency to act and save it
A smoke-free environment has been guaranteed for years, but now the local administration is looking into further improving public health habits
This initiative is not just about making books more accessible – it has larger ambitions in its sights
Urban dwellers across the EU are having a say in making their surroundings friendlier to people and the environment.
Forests in the EU can help green the European construction industry and bolster a continent-wide push for architectural improvements.
Apply by 10 November and do your part for the transformation of European public spaces
Catch up with some recommendations for the 2024 European Capital of Culture programme from the mayor of Tartu
An interview with the ICLEI regional director for Europe аfter the close of COP28
An interview with a member of the No Hate Speech Network team