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Finland’s biggest airport now offers a unique customer experience
Last week, Finland’s biggest airport announced that it will allow its passengers to temporarily change its name. More specifically, it will allow everyone to name Helsinki Airport after themselves for a short period of time. This means that they will get the chance to see their name added to the official sign on the airport’s façade.
Until now, airports worldwide have always been named after influential and famous figures (e.g., Charles de Gaulle Airport in Paris, Leonardo da Vinci Airport in Rome, and John F. Kennedy Airport in New York City). Therefore, this initiative makes Helsinki Airport the first in the world to use the names of its customers.
The airport’s new offer acts as proof of its dedication to its passengers and customer experience. Commenting on this, SVP of Marketing and Customer Experience at Finavia Corporation Katja Siberg shared:
“We strongly believe that airports are, and always should be, for the passengers. Because what would they be without customers? We are beyond proud to be the first airport in the world to actually name ourselves after you, me, and all of us.”
It is important to report that Finavia Corporation is responsible for managing the operations of Helsinki Airport. Furthermore, the new initiative is part of its celebrations surrounding the opening of the airport’s renewed terminal 2.
Expanding on the renovated terminal, Siberg shared that Finavia seeks to strengthen Helsinki Airport’s position as Northern Europe’s leading transfer hub. Therefore, it is investing heavily in projects that revolve around creating a high-standard customer experience for passengers. In addition to this, it is working hard to ensure smooth traffic flow, attractive services, and shorter transfer times.
To name Helsinki Airport after yourself, visit myhelsinkiairport.fi.
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