The Latvian city of Liepāja is small but at the forefront of digital transformation when it comes to meeting citizens' needs, Source: Liepāja Municipality

Liepāja’s city app: good for the people and for the municipal workers

Liepāja’s city app: good for the people and for the municipal workers

Apart from expected useful services, it also turns citizens' queries into formal documents

The local government of Liepāja (Latvia) launched the municipal app “Liepājas pilsētas” (City of Liepāja) some nine months ago and it is now confident to share its results with other municipalities so that they, too, could implement similar tools in their daily work. It is an application that has been designed to serve both the interests of the citizens and the municipal employees, making their lives easier in their respective contexts.

Positive example for other municipalities

For administration employees, the app has become an indispensable helping tool because it automatically transfers the citizens’ queries and messages to the municipal document management system Lietvaris, where they become formalized.

An administratively organized process is ensured in the operation of the application, structuring and planning the work to be performed to resolve the query and allocating responsibilities. Residents can also receive self-service notifications in the app, which is an effective way to notify in emergencies or when an event, such as a fireworks display, is cancelled. Users only receive such notifications in certain situations.

All applications and actions are stored in the application's administration panel and are registered in the document management system from which data can be retrieved and used for further decision-making.

Citizens, for their part, can use the app for a variety of purposes, such as consulting the city’s cultural calendar. Event organizers have been greatly facilitated, as well, since they can now add their events directly to the calendar.

Likewise, the city’s public transport information has been integrated into the app, whereas it was only available on a separate website before.

Edžus Žeiris, director of SIA ZZ Dats, the developer company behind the app, also promised that new features will be added to the app in the future and stated that other Latvian local governments are interested in the utility provided by the application.



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